Our Offering
Our team comprises experts in their respective fields. We deliver exceptional services by operating as an agency, ensuring you work with leaders in their domains, whether it's course development, training, sales, or customer journey optimisation.
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Our mission is to provide first-class tools, insights, and expertise to empower you to focus on what you do best and deliver outstanding results.
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We believe in building trust and strong relationships. That’s why we’re passionate about making our services accessible to everyone, helping you provide exceptional value to your clients.
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Below are some of the core services we offer, but we’re always open to creating tailored solutions to meet your unique needs. Whether you’re a micro-business, medium-sized enterprise, or large organisation, we can support you with individual elements or manage a full-scale transformational project.​
One Off Customer Journey Audit
Depending on the size of your business, this could be a multi-day deep dive into every customer touchpoint, from Awareness all the way through to Advocacy. This includes online interactions, your sales, pre-trip planning, onsite experiences (including the overall look and feel), rebooking processes, customer complaint handling, and future business opportunities. The final report will provide recommendations and suggested actions that you can implement on your own or with our assistance, based on your preference.
Course Design
We can design courses to be added to your offering in several ways. This could involve incorporating elements into an existing product or completely redesigning the product to integrate with touch-points like curriculums or workshops already been delivered. Additionally, we provide any necessary training to ensure your staff is up to speed with any new changes.
Sale Support
This can range from setting up direct marketing emails to be sent in your brand's voice and style to our database of schools, businesses, and individuals.
We offer a comprehensive turnkey service for lead generation and management, supporting you all the way through to the purchase, or we can simply send direct emails on your behalf, leaving you to handle the rest.
Document Review or Creation
We assist companies with document review and ensure they remain up to date with all necessary information. We can create documents from scratch that comply with external regulations or guidelines. However, what we believe sets us apart, and is often overlooked, especially from a customer's perspective, is ensuring that your documents are cohesive. This includes aligning naming conventions, maintaining a consistent tone of voice, and eliminating unnecessary jargon, making sure everything is clear and logical.
Quality Badges
CX Adventure can help you set up your quality badges and ensure everything is in place. We also offer mock inspections to verify that all requirements are met. Additionally, we can implement an internal quality assurance program and provide training to ensure complete comprehension and ongoing support.
Marketing Support
We can manage as much or as little as you need. This includes handling your organic social media accounts or overseeing your SEO, PPC campaigns on social media and Google Ads. We also offer marketing research, create marketing plans, and execute them on your behalf. Our goal is to make marketing easy to digest, allowing you to focus on other aspects of your business. We can also managed your portal as such Kaddi to make sure you have up to date rich content.
Training and Development Support
We offer leadership, activity and staff development training tailored to your business needs. This may include everything from small courses designed to up skill your team, enabling them to lead bushcraft or axe-throwing sessions or providing leadership programs and/or developing an online training portal. All of our training includes regular updates and ongoing development as a standard.
Operation and Company Optimising
Throughout the extensive careers of our team, we've consistently observed that many companies fail to optimize their processes effectively. To be honest, it’s difficult to see the bigger picture when you’re caught up in the day-to-day operations. That's why CX Adventure now offers a service that evaluates your processes and software, streamlining them to save you money. More importantly, it allows you to focus on what you do best, ensuring that children get the most out of their experiences.